Terms & Conditions for Warranty and Guarantee


Please read these terms and conditions carefully before purchasing any warranty products on our lowestin.com website. By purchasing a product from our website, you agree to be bound by the following terms and conditions regarding the warranty and guarantee provided for the product:

1. Warranty/Guarantee Features:
  a. Lowestin will provide a digital warranty/guarantee card which will be loaded on the server. Customers can view the automatic calculation of their warranty/guarantee product-wise unique number, activation date and expiry date by logging into their account and accessing the order details.
  b. Customers can see an overview of their purchase history with warranty/guarantee specific numbers for each product.

2. Warranty Coverage:
  a. Lowestin's own product warranty/guarantee is automatically activated for online purchases from Lowestin and offline purchases can be activated by registering the product on the Lowestin site.
  b. Warranty/Guarantee coverage on other sellers' products applies only to products purchased from the lowestin.com website.

3. Warranty Registration:
  a. To avail of the warranty, you may need to register the product on the Lowestin site within a specified period after purchase. The registration process will require you to provide accurate and complete information about the product and purchase details.
  b. Failure to register the product within the specified period may result in the forfeiture of the warranty.

4. Warranty Limitations:
  a. The warranty is non-transferable and applies only to the original purchaser of the product.
  b. The warranty does not cover damage caused by misuse, abuse, accidents, unauthorized repairs or modifications, neglect, improper installation, or any other factors not arising from defects in materials or workmanship.
  c. The warranty does not cover normal wear and tear, including but not limited to scratches, dents, and cosmetic damages that do not affect the functionality of the product.
  d. The warranty does not cover any consequential or incidental damages arising from the use or inability to use the product.

5. Warranty Claim Process:
  a. In the event of a warranty claim, you must contact our customer support team within the warranty period and provide all necessary information and documentation.
  b. We reserve the right to request proof of purchase and may require you to return the defective product, at your expense, for inspection and verification before providing any warranty service.
  c. If the warranty claim is deemed valid, we will, at our discretion, repair, replace, or provide a refund for the product.

6. Guarantee:
  a. In addition to the warranty, we may offer a guarantee for certain products. The guarantee terms will be clearly stated on the product page or the accompanying documentation.
  b. The guarantee may provide specific benefits, such as extended warranty coverage or a money-back guarantee, subject to the terms and conditions outlined.

7. Exclusions:
  a. This warranty and guarantee policy does not affect your statutory rights as a consumer, which may vary depending on your jurisdiction.
  b. We reserve the right to modify or terminate the warranty and guarantee policy at any time without prior notice. Any changes will be effective immediately for new purchases.

By completing a purchase on our e-commerce website, you acknowledge that you have read, understood, and agreed to these terms and conditions regarding the warranty and guarantee provided for the product. It is your responsibility to review this policy periodically for any updates or changes.